Ujjwal Maken's Profile

About Me

Hello! I am Ujjwal, a 5th-year Computer Science student at Simon Fraser University, passionate about coding, software development, and problem-solving through technology. My expertise spans from IT support to software development, with a focus on improving processes through automation and innovation.

I am currently working as a Service Desk Technician and seeking full-time roles as an IT Support Analyst. I am driven by the desire to continuously learn, improve, and make a tangible impact in my professional journey.

Education

B.Sc. in Computing Science - Simon Fraser University (Expected: Dec 2024)

GPA: 3.64

My education at SFU has provided a strong foundation in programming, algorithms, and system design. I’ve also gained hands-on experience through various projects, co-ops, and coursework that involves cutting-edge technologies.

Work Experience

Service Desk Technician - Simon Fraser University (Sep 2024 - Present)
Supporting students, faculty, and staff by resolving IT issues, troubleshooting hardware/software problems, and providing technical guidance for university platforms.
IT Support Analyst Co-op - BC Cancer Agency (Jan 2024 - Sep 2024)
Developed a responsive web application using HTML, CSS, JavaScript, and Node.js. Led network upgrades and system refreshes for 150+ machines, enhancing security and system performance.
QA Engineer Co-op - 7Sage (Sep 2022 - Dec 2022)
Reduced testing time by 30% using Selenium and automated testing. Fixed 95% of bug issues, improving the user experience of the platform significantly.
IT Support Technician Co-op - BC Cancer Agency (May 2022 - Aug 2022)
Managed technical support for over 300 users, setting up computer systems, configuring network services, and enhancing system security for new users.

Projects

AI Grading Bias Analysis (Python, LangChain, GPT-4 Turbo) – Jan 2024 - Apr 2024
Developed a Python script to create a synthetic dataset and performed ANOVA to analyze bias in an AI grading system. The project identified a bias toward simpler linguistic structures in the AI, leading to actionable insights for fairer grading algorithms.
Cybernetic Sabotage (React.js, Node.js, SQLite) – May 2023 - Aug 2023
Built an interactive browser-based SQL educational game with a secure backend, teaching SQL injection and cybersecurity practices to users in an engaging format.
Advanced Neural Network (TensorFlow, Keras) – Jan 2023 - Apr 2023
Developed a deep neural network for image classification, achieving 95% accuracy through optimization techniques and data preprocessing.

Technical Skills

Programming Languages: C/C++, Java, Python, R, SQL, JavaScript, PHP, HTML/CSS
Frameworks/Libraries: React.js, Node.js, TensorFlow, Keras, Selenium, Pandas, NumPy
Developer Tools: Git, Docker, Kubernetes, Jenkins, JIRA, MS SQL
Operating Systems: Windows, Linux, macOS

Interests & Hobbies

In addition to my technical pursuits, I have a deep appreciation for music, particularly romantic Bollywood songs and Punjabi music. I also enjoy playing cricket with my friends and cousins, which allows me to unwind and stay active. Additionally, I’m an avid traveler and love exploring new places, both locally and internationally.

Travel

Traveling has always been an enriching part of my life. I’ve visited multiple states across India and enjoyed international travel to Singapore. Since moving to Canada, I’ve explored British Columbia, visiting places like Victoria, Whistler, and Kelowna. My future travel plans include a road trip from Vancouver to Toronto, exploring the provinces along the way.